Overview
This page describes the categories of third-party service providers and subprocessors that TellSpotAI may use to provide, secure, support, monitor, and improve the service. Subprocessors may process personal information only as needed to provide their services or as otherwise permitted by law and contract.
1. Current and Planned Subprocessor Categories
Category
Purpose
Typical Data Processed
Cloud hosting and application infrastructure
Host and run the TellSpotAI application and related infrastructure.
Account data, Spot data, chat traffic, logs, technical metadata.
Managed database services
Store application data, account records, Spot configuration, knowledge metadata, usage records, and related operational data.
Account data, Customer Content metadata, visitor chat records where retained, usage logs.
Object storage and backup services
Store uploaded knowledge files, attachments where supported, avatars, exports, backups, and related files.
Uploaded files, knowledge base content, account/Spot assets, backup data.
Content delivery, DNS, and security services
Route traffic, secure domains, protect against abuse, and improve performance.
IP addresses, headers, technical logs, request metadata.
Email delivery providers
Send account verification, security, service, support, and billing-related emails.
Email addresses, message metadata, service email content.
AI model and AI infrastructure providers
Generate AI Output, process prompts, retrieve context, and support AI functionality.
Prompts, visitor messages, knowledge excerpts, Customer Contact Methods, AI responses, technical metadata.
Payment and billing providers
Process payments, subscriptions, invoices, receipts, taxes, refunds, and payment status when paid billing is enabled.
Billing contact details, payment metadata, invoice identifiers, tax-related information. Full card details are handled by payment providers, not intentionally stored by TellSpotAI.
Analytics, logging, and monitoring providers
Monitor reliability, performance, errors, usage, fraud, and security.
Technical logs, usage events, device/browser information, error data.
Customer support and communication tools
Manage support requests, privacy requests, billing requests, abuse reports, and legal communications.
Contact details, account email, support messages, attachments, report details.
Professional advisers
Legal, accounting, audit, tax, compliance, and security advice.
Information necessary for professional advice, disputes, compliance, or legal obligations.
2. Provider Changes
TellSpotAI may add, replace, or remove subprocessors as needed to operate, secure, scale, support, or improve the service. When required by law or agreement, we may provide notice of material subprocessor changes through our website, account notice, email, or other reasonable means.
3. Customer-Configured Providers
If a Customer configures or authorizes an AI provider, integration, contact link, website, messaging service, or other external service, that service may process data independently according to its own terms and privacy policy. The Customer is responsible for ensuring that any Customer-configured provider or external link is lawful, secure, and suitable for the intended use.
4. Questions
- Subprocessor, legal, and business questions: [email protected]
- Support and privacy questions: [email protected]
- Billing provider questions: [email protected]