Help Center

Operational support guide; not a legal contract

Effective Date: June 11, 2026 | Last Updated: June 13, 2026 | Version: 2026.06.13

Welcome to TellSpotAI Help. This page explains how to use TellSpotAI, manage your account, create Spots, upload knowledge, add contact methods, share QR-linked chat pages, manage usage, request account deletion, and contact support. Your use of TellSpotAI remains subject to the Terms of Service, Privacy Policy, Acceptable Use Policy, and any other applicable policies.

TellSpotAI is an AI-powered platform that allows account owners to create public information Spots for their business, service, place, event, product, organization, or public-facing information point. Each Spot can have its own knowledge base, public link, QR code, public chat page, and Customer Contact Methods where available. Visitors can open the Spot and ask questions. TellSpotAI responds using information approved and configured by the Spot owner.

TellSpotAI is designed for informational assistance and customer support. It is not a substitute for professional advice, emergency services, legal advice, medical advice, financial advice, or regulated decision-making.

Open the TellSpotAI website.

Select Create account or Sign up.

Enter your email address and required account details.

Verify your email using the code or link sent to your inbox.

Sign in to your dashboard.

If you do not receive a verification email, check spam, junk, promotions, and blocked sender settings. If login fails after repeated attempts, wait a few minutes and try again because security rate limits may apply.

• Create and manage Spots.
• Upload and update knowledge base content.
• Prepare and test Spot information.
• Configure contact methods where available.
• Review public Spot links and QR codes.
• View usage and credit consumption.
• Manage account settings and deletion options.
• Manage billing when paid plans are enabled.
• Monitor basic activity and performance where available.

Open your dashboard.

Select Create Spot.

Add the Spot name, description, and relevant settings.

Upload or enter approved knowledge.

Prepare or index the information if prompted.

Test the Spot before sharing it publicly.

Publish the Spot when ready to receive the public link and QR code.

Use clear, accurate, and current information. The quality of AI responses depends on the quality of the knowledge you provide.

TellSpotAI allows the account owner to create a knowledge base for a Spot by adding direct text, uploading supported files, or providing a website URL for content processing. The knowledge base may include information such as business descriptions, services, products, prices, operating hours, frequently asked questions, policies, instructions, contact details, and other information the account owner chooses to make available to visitors.

Currently supported sources include direct text, website pages, and PDF, DOCX, TXT, and Markdown files. Files and website pages may be subject to technical limits relating to file size, page count, text extraction, accessibility, or content availability.

Content must be accurate, lawful, safe to process, and provided with the necessary rights or permissions. It must not contain malicious software, unlawful material, or information that the account owner is not authorized to upload or process. Account owners should not add confidential information or sensitive personal data unless its use is necessary, lawful, and appropriate for the intended service.

TellSpotAI may process added sources, extract text from them, divide the content into sections, index it, and use it to generate answers related to the Spot. TellSpotAI does not guarantee that extracted information or generated answers will always be complete, accurate, or error-free. The account owner remains responsible for reviewing, testing, maintaining, and updating the knowledge base before and after publication.

Where available, you may add Customer Contact Methods such as support email, phone number, WhatsApp or messaging link, website, booking link, social media link, or address. These contact methods may appear to visitors in the public Spot or through the chat experience.

• Use only contact methods that you own or are authorized to use.
• Keep contact methods accurate and current.
• Do not add someone else's phone number, email, social account, website, or payment link without permission.
• Do not use contact methods for scams, phishing, impersonation, illegal payments, or misleading off-platform communications.
• Remove outdated contact methods immediately.

Visitors can ask questions through the public Spot chat. TellSpotAI may answer using the Spot knowledge base, platform safety rules, public Spot configuration, visitor message context, Customer Contact Methods, and available AI provider settings. Visitors should not submit sensitive personal information, passwords, payment card details, health information, government identifiers, or confidential information into the chat.

The Missing Information page helps you understand what visitors asked but your Spot could not answer from approved information. It may show counts, grouped topics, sample questions, reasons, first seen dates, last seen dates, and date-range filters.

Contact Requests shows visitor questions asking how to contact you, whether the Spot answered successfully or not. This helps you confirm that your contact methods are clear, current, and easy for visitors to find.

Grouped topics combine similar missing questions so repeated questions can be reviewed together instead of storing or reviewing every individual message.

Use these insights to improve your knowledge base, add missing facts, clarify services, update prices, correct hours, improve contact methods, and test the Spot again.

Missing-information analytics are informational and may be grouped or approximate. You should review the underlying knowledge before making changes.

TellSpotAI uses a points system to measure certain uses of the service. One point is consumed when the platform successfully generates an artificial intelligence answer for a visitor or user, unless a different rate is clearly stated in the applicable plan, pricing page, or account interface.

Points are not consumed for requests rejected before answer generation or for failed and non-billable generation attempts. TellSpotAI may provisionally reserve points while processing a request and automatically restore them if the generation does not complete as a billable result.

Additional points may be consumed when the account uses Spots beyond the number included in its plan, according to the rate displayed on the pricing page or within the account. Usage or spending limits may apply at the account or Spot level. Certain functionality may be paused when the available points are exhausted or an applicable limit is reached, until points are renewed, additional points are purchased, or the plan is changed.

Points are service usage units and are not money, stored value, or legal currency. They may not be transferred between accounts or redeemed for cash unless required by applicable law or expressly stated in the refund policy. Applicable prices, quantities, and charges must be displayed before a paid purchase or subscription is completed.

Billing features may depend on whether paid plans are enabled for your account or region. When billing is active, you may be able to select a plan, upgrade or downgrade, view payment status, review invoices or receipts, cancel a subscription, and manage renewal status. Payment processing may be handled by third-party payment providers. Billing terms, taxes, refunds, and cancellations are governed by the applicable plan terms and TellSpotAI Terms of Service.

For billing, subscription, invoice, payment, tax, or refund questions, contact [email protected].

In account settings, you may be able to manage account details, email address, business information, language preferences, security settings, notification preferences, billing information, team or user permissions, data export, or deletion options. Some settings may require verification for security reasons.

If you delete your account, TellSpotAI may disable access, unpublish or restrict public Spots, disable QR-linked pages, remove Customer Contact Methods from public display, and delete or anonymize account and Spot data from active systems within a reasonable period. Some records may be retained where required or permitted for billing, tax, accounting, fraud prevention, security, legal compliance, disputes, backup cycles, or operational needs.

For account deletion help or data requests, contact [email protected].

• Use a secure email account.
• Do not share login codes.
• Do not share account access with unauthorized users.
• Review team permissions regularly.
• Remove users who no longer need access.
• Keep uploaded information and contact methods accurate and appropriate.
• Report suspicious activity immediately.
• Avoid uploading unnecessary personal or sensitive information.
• TellSpotAI will never ask you to provide your password, private keys, full payment card number, or verification code through public chat.

• I cannot sign in: check your email address and request a new verification code if needed. If you made too many attempts, wait before trying again.
• I did not receive the verification email: check spam, junk, promotions, and blocked sender settings.
• My Spot is not answering correctly: review the knowledge base, remove conflicting information, add missing details, and test again.
• My QR code does not work: make sure the Spot is published and points to the correct public link. Test with more than one device.
• My points are gone: review usage activity if available. Points may be consumed by successfully generated AI answers or additional active Spots beyond the plan allowance; failed or non-billable generations should not create a permanent charge.
• A visitor received an incorrect answer: update the knowledge base, add clearer instructions, and test the expected question again.
• File upload is failing: check that the source is direct text, a supported website page, or a supported PDF, DOCX, TXT, or Markdown file, uses supported encoding, and does not contain unsupported or restricted content.
• A contact method is wrong: edit or remove the contact method immediately from your Spot settings.
• The service is slow or unavailable: temporary delays may occur due to maintenance, provider outages, network issues, rate limits, or high demand.

• Keep all published information accurate.
• Review your Spot before sharing it publicly.
• Keep contact methods current and authorized.
• Do not use TellSpotAI for emergency situations.
• Do not use TellSpotAI as a substitute for professional advice.
• Do not collect unnecessary personal data.
• Do not upload private customer records unless legally authorized.
• Clearly inform visitors when they are interacting with AI where required.
• Monitor and update your knowledge base regularly.

TellSpotAI must not be used for medical diagnosis or treatment decisions, legal advice as a substitute for a qualified lawyer, financial or insurance advice as a substitute for a qualified professional, employment or similar decisions about individuals, children's data collection without legal authorization, fraud, impersonation, spam, phishing, malware, fake contact methods, or content that violates intellectual property, privacy, confidentiality, or applicable law. Review the Terms of Service and Acceptable Use Policy for details.

To report abuse, misuse, illegal content, impersonation, fake contact methods, harmful activity, or policy violations, contact [email protected] with the subject line "Abuse Report". Include the Spot link, description of the issue, screenshots if available, date and time, and relevant messages or examples.

• General help, account issues, technical support, privacy requests, abuse reports, and security concerns: [email protected]
• Billing questions, invoices, payment, taxes, subscription, and refund questions: [email protected]
• General business contact and legal notices: [email protected]
• Website: https://tellspotai.com

Support response times may vary depending on your plan, request type, service status, and request volume. Security, abuse, legal, and payment-related matters may require additional review. TellSpotAI does not provide emergency support. If you are facing an emergency, contact the appropriate emergency service or qualified professional.

We may update this Help page from time to time to reflect new features, policies, support processes, or service changes. Your use of TellSpotAI remains subject to the Terms of Service, Privacy Policy, Acceptable Use Policy, and any other applicable policies.